Customs fees apply only to packages valued over $100 USD. But don’t worry — Divine Waves handles the customs clearance process for you for a small handling fee. You’ll be notified if your package requires additional customs duties before pickup or delivery.

We have 4 flights per week coming into Kingston. This means packages arrive fast and consistently, and you won’t be waiting weeks for your online orders.

Once your package is delivered to our Miami warehouse, it typically arrives in Jamaica within a few business days — thanks to our 4 flights weekly schedule. You’ll receive an alert as soon as your package is ready for pickup.

Divine Waves offers delivery to select locations in Kingston & St. Catherine. 📱 To schedule: Just WhatsApp us after you receive your pickup alert and ask if your address qualifies for delivery. If you’re in a delivery zone, we’ll confirm the fee and arrange drop-off.

You have a 7-day grace period after your package is ready for pickup. After that, storage fees will apply, so we recommend picking up your package promptly.

We send alerts the same day your package is logged into the system — so you’ll know it’s safely in our hands right away.

Occasionally, a package may be marked “delivered” by a store, but it hasn’t been scanned at the warehouse yet. ✅ First, wait a few hours — sometimes it’s a same-day logging delay. ✅ If you still haven’t received an alert, WhatsApp us with your tracking number so we can locate your package quickly.

Divine Waves Shipping & Logistics Ltd - Prohibited & Restricted Items 🚫 Prohibited Items (NEVER Allowed) These items cannot be shipped under any circumstances: - Illegal drugs (cocaine, marijuana, heroin, etc.) - Guns, ammunition, explosives, fireworks, and weapon parts - Pornographic material (magazines, DVDs, or digital content) - Counterfeit money, goods, or documents - Live animals or endangered species (and items like ivory or turtle shell) - Hazardous chemicals or dangerous substances (like mercury or certain pesticides) - Offensive weapons (switchblades, brass knuckles, tasers, pepper spray) - Human remains or body parts ⚠️ Restricted Items (Permit Needed) These can be shipped ONLY if you have the proper permit from the Jamaican government: - Fresh fruits, vegetables, and plants – Ministry of Agriculture permit - Meats and animal products – Veterinary Division import license - Prescription medications & pharmaceuticals – Ministry of Health approval - Telecommunication equipment (walkie-talkies, satellite phones) – Spectrum Management Authority approval - Drones – Jamaica Civil Aviation Authority permit - Alcohol & tobacco (in bulk) – Trade Board Limited license - Cosmetics & skincare products for resale – Ministry of Health approval - Motor vehicles & used auto parts – Import license required ✅ Important Customer Tip If you’re unsure about an item, WhatsApp us before you order! We’ll help you check if it’s allowed or if a permit is needed.

Yes, we require all invoices for packages to avoid any unnecessary delays.